Shipping policy

Shipping Policy

Domestic Shipping (within the USA)

  • Carriers: We use FedEx, UPS, and USPS for domestic shipments.
  • Options: We offer Standard, 2-Day, and Overnight shipping options.
  • Cost: The shipping rate is directly from the carrier, without any mark-ups from our side.
  • Free Shipping: We offer free standard shipping on all USA domestic orders over $250.
  • Processing Time: Orders placed before 1pm Pacific Daylight Time will be shipped the same day. Orders received after this time will be shipped the next day.
  • Delivery Time: Domestic shipping usually takes between 2-5 days.

International Shipping

  • Carriers: We use DHL and FedEx for international shipments.
  • Cost: International customers are responsible for any customs fees, taxes, or duties that may be incurred. The shipping rate you see is directly from the carrier, without any mark-ups from our side.
  • Delivery Time: International orders generally take about 3-7 days, although this can vary due to factors like customs processing.

Damaged or Lost Orders

  • In the unfortunate event that your products arrive damaged or your package is lost, please follow these steps:
    • Contact us within 48 hours of delivery (or the expected delivery date in the case of lost packages).
    • Provide pictures of the damaged product and packaging in your communication.
    • We will work with you to resolve the issue as quickly as possible.

Please note, this shipping policy is subject to change and should be reviewed periodically for updates. If you have any questions or concerns, feel free to reach out to our customer service team.