FAQ

A TREE PLANTED WITH EVERY ORDER!

Every time you place an order, big or small, we plant a tree

It's our little way of giving back and ensuring we leave this world better than we found it.

SAME-DAY DISPATCH

Orders placed before 1pm Pacific Daylight Time will be shipped the same day.

100% RECYABLE BACKDROP

We're all about the environment and proud of it! Our high-quality, non-curling backdrops are made in the USA and are totally recyclable, ink included.

FAQ

Are your products environmentally friendly?

Yes, indeed! We strive for sustainability, and that's why our superior backdrops are not just durable and non-curling, they're also 100% recyclable - ink and all!

What material are your blocks made from?

We're glad you asked! Our Block Props are thoughtfully crafted from moisture-resistant MDF wood. Finished with a smooth and flat paint, they add a polished touch to your photography sessions.

What materials are your backdrops made from?

We're deeply committed to our environment, which is why we've invested more to ensure our backdrops are 100% recyclable. These high-quality backdrops, made right here in the USA, are constructed from an exceptional 450gsm material, far superior to the regular PVC vinyl banner. And did we mention? They're non-curling, and every component, including the ink, is recyclable!

How can I clean my backdrops?

Keeping your backdrops clean is a breeze! Simply use a soft, damp cloth to lightly wipe away any dirt. Be sure to check for and remove any grit before storing or moving them. Even though they're water-resistant, remember they're printed, so gentle care is needed.

How should I clean and maintain my block props?

Our block props are easy to maintain. Simply give them a gentle wipe with a slightly damp cloth. Remember to avoid abrasive cleaning solutions to keep the finish intact.

Are the colors of the backdrops and block props accurate in the product photos?

We aim to provide the most accurate representation of our products in our photos. However, please be aware that individual monitor settings can result in slight color variations.

Can I use your backdrops and block props outdoors?

Absolutely! Our backdrops and block props are designed to withstand both indoor and outdoor conditions. If you're using them outdoors, just remember to bring them in after use to keep them in the best shape.

What is your processing time and shipping schedule?

We're committed to getting your orders out quickly. Place your order before 1pm Pacific Daylight Time, and it will be dispatched on the same day. Any orders received after this will go out the following day. Domestic shipping usually takes between 2-5 days, depending on your chosen shipping method. International orders are generally delivered within 3-7 days, but do note that customs processing can affect these timelines.

What should I do if my order arrives damaged?

We hope this never happens, but if it does, please contact us at contact@markedprops.com within 48 hours of receiving your delivery. Include a photo of the packaging and the damaged block so we can promptly assess and address the situation.